My package is missing! What should I do?

Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometime, mail carriers leave packages at nearby doors by mistake (oops!). 
 
If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just contact us at the “Submit a Request” link below, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!

Was this article helpful?

43 out of 83 found this helpful

Have more questions? Submit a request