My package is missing, what should I do?

If you have not received your order within the timeframe established for U.S. shipping here or international shipping here, you might want to check with your neighbors to ensure the package wasn't mistakenly placed nearby.  Occasionally, carriers leave a package at a door nearby in error.

If you're unable to locate the package, contact us using the "Submit a Request" link above and provide us with your name, shipping address, the email used to place your order, and order number.  We'll look into the matter as soon as possible!

Have more questions? Submit a request