Returns

All purchases made on our website are final sale and cannot be returned or exchanged (with the exception of rings). Double-check the “Details” section on each product page to confirm whether or not your item is final sale.

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If you ordered a ring and it doesn’t fit, you can exchange it for the right size. For our ring exchange process, click here.

 

There are a few return exceptions: 

  1. If your bracelet or accessory breaks within a year after purchasing it*, we’ll happily send you a new one based on inventory availability, no need to send it back to us. 
  2. If your item is damaged upon delivery, no need to return the damaged item as well. Just contact us using the “Submit a Request” link below with your order information and a photo of the damaged item*, and we’ll send you a replacement.
  3. If you received your item as a gift and it breaks within a year of the original purchase date*, we can definitely send you a replacement! All we need is the original order number or the email address of the (amazing) relative/friend that got you the gift so we can find the transaction in our system.

*Online Orders only

 

 

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