Damaged Product

No worries! All of our bracelets and accessories have a 1-year warranty, which means we’ll replace the damaged item within a year from the time of purchase*. To get a replacement, click the “Submit a Request” link below and send us your name, shipping address, order number (if available) and a picture of your damaged item. 
 
Four exceptions: 
  1. We can only issue a replacement if you provide a photo of the damaged item.
  2. If a bracelet has been altered in any way (i.e. if you cut, shortened, or re-burned the strings or edges), we can’t replace the item.
  3. We’re unable to replace lost or stolen items.
  4. Monthly Club Packs and Style Packs -- Some bracelets are not sold separately inside our style packs.  All of our monthly club packs are unique and those bracelets are not sold separately.  If these bracelets break, a replacement value will be assigned based upon the type of bracelet that broke. 
  5. We can only issue a replacement if the item was purchased directly through our website. If it was purchased in store with one of our wholesale partners, you must contact the store so they can replace the damaged item for you.

*Online purchases only

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