No worries! All of our bracelets and accessories have a 1-year warranty, which means we’ll replace the damaged item within a year from the time of purchase*. To get a replacement, click the “Submit a Request” link below and send us your name, shipping address, order number (if available) and a picture of your damaged item.
- We can only issue a replacement if you provide a photo of the damaged item.
- If a bracelet has been altered in any way (i.e. if you cut, shortened, or re-burned the strings or edges), we can’t replace the item.
- We’re unable to replace lost or stolen items.
- Monthly Club Packs and Style Packs -- Some bracelets are not sold separately inside our style packs. All of our monthly club packs are unique and those bracelets are not sold separately. If these bracelets break, a replacement value will be assigned based upon the type of bracelet that broke.
*Online purchases only