What should I do if my bracelet or accessory has been damaged or broken?

No worries! All of our bracelets and accessories have a 1-year warranty, which means we’ll replace the damaged item within a year from the time of purchase. To get a replacement, click the “Submit a Request” link below and send us your name, shipping address, order number (if available) and a picture of your damaged item. 
Three exceptions: 
  1. We can only issue a replacement if you provide a photo of the damaged item.
  2. If a bracelet has been altered in any way (i.e. if you cut, shortened, or re-burned the strings or edges), we can’t replace the item.
  3. We’re unable to replace lost or stolen items.

Was this article helpful?

685 out of 732 found this helpful

Have more questions? Submit a request