What should I do if my bracelet or accessory has been damaged or broken?

No worries! All of our bracelets and accessories have a 1-year warranty, which means we’ll replace the damaged item within a year from the time of purchase*. To get a replacement, click the “Submit a Request” link below and send us your name, shipping address, order number (if available) and a picture of your damaged item. 
Four exceptions: 
  1. We can only issue a replacement if you provide a photo of the damaged item.
  2. If a bracelet has been altered in any way (i.e. if you cut, shortened, or re-burned the strings or edges), we can’t replace the item.
  3. We’re unable to replace lost or stolen items.
  4. Monthly Club Packs and Style Packs -- Some bracelets are not sold separately inside our style packs.  All of our monthly club packs are unique and those bracelets are not sold separately.  If these bracelets break, a replacement value will be assigned based upon the type of bracelet that broke. 

*Online purchases only

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