Why isn't my tracking link working?

If the tracking link you have been provided in your shipping confirmation email fails to pull up shipping information, please copy the tracking confirmation number from your email and enter it directly onto the shipping carrier site here for detailed information on your package's shipping status! 

If you're still unable to locate the package, contact us using the "Submit a Request" link above and provide us with your ship-to name, the email address used to place the order, and order number.  We'll look into the matter as soon as possible! 

Have more questions? Submit a request