Packages shipped to international addresses generally take 10-15 business days to arrive including the processing and handling time. Shipping overseas to an APO address can take up to 45 business days to arrive.
If the tracking link you have been provided in your shipping confirmation email fails to pull up shipping information, please copy the tracking confirmation number from your email and enter it directly onto the shipping carrier site here for detailed information on your package's shipping status!
Please note that DHL Global first sends all of our international shipments directly to Germany (this is where the DHL mail headquarters are located). From there, the shipments are processed and sent from Germany to their final destination country, where they are delivered by your country's local postal carrier. Your package is not lost and will be arriving to you soon! Also please understand that Pura Vida Bracelets does NOT cover any customs charges due to the fact that we have no way of knowing when and if customs will be charged.
If you're still unable to locate the package after the above-mentioned time frame has come and passed, contact us using the "Submit a Request" link above and provide us with your name, shipping address, and order number. We'll look into the matter as soon as possible!