I'm having a technical issue with the website.

We've found that most issues are related to the web browser being used, we recommend the latest version of the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari.


Caution: We do not recommend using Internet Explorer at this time. We've found it has inconsistencies with running HTML5 and certain JavaScript behaviors used by our website.

If you are still experiencing the same issue after attempting to use a different browser, aren't using Internet Explorer, and have ensured it is updated to the latest version, try some of the following steps:

  • Try accessing our site using your browser's safe mode
  • Clear your browser's cache and cookies
  • Disable any add-ons or extensions
  • Ensure Java has been updated to the latest version, available here: https://java.com/en/download/

These steps should resolve any issues that you're having!  If you need assistance performing any of the troubleshooting steps listed above, contact us using the "Submit a Request" link above.

Have more questions? Submit a request