We've found that most issues are related to the web browser being used, we recommend the latest version of the following browsers:
- Google Chrome
- Mozilla Firefox
- Apple Safari.
If you are still experiencing the same issue after attempting to use a different browser, aren't using Internet Explorer, and have ensured it is updated to the latest version, try some of the following steps:
- Try accessing our site using your browser's safe mode
- Clear your browser's cache and cookies
- Disable any add-ons or extensions
- Ensure Java has been updated to the latest version, available here: https://java.com/en/download/
These steps should resolve any issues that you're having! If you need assistance performing any of the troubleshooting steps listed above, contact us using the "Submit a Request" link above.