What do I do if I'm having a technical issue with the website?

From our experience, most issues with the site are typically related to the web browser being used. So if you’re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers:
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
Note: We do not recommend using Internet Explorer at this time, as it tends to clash with the HTML5 and JavaScript behaviors used by our site.
 
If you’re still having issues after using a different browser and upgrading to the latest version, try a few of these steps:
  1. Access our site using your browser’s safe mode.
  2. Clear your browser’s cache and cookies. (Here’s how.)
  3. Disable any add-ons or extensions that might be running.
  4. Ensure Java has been updated to the latest version, which is available here.
Fingers crossed that these steps help fix any issues you’re having! If you need some help performing any of the troubleshooting steps above, contact us by clicking the “Submit a request” link below. 

Was this article helpful?

2 out of 12 found this helpful

Have more questions? Submit a request