Your Pura Vida points can be accessed only when logged into your account on the PuraVidaBracelets.com website. Once you are logged into your account you can click on your points total in the bottom right corner. This will display your points dashboard. From here you can see your balance, how to earn points, how to redeem points, points history, and any rewards you may have. For more information on how to earn and redeem points check out this helpful guide here.
If you are unable to view your points, please try the following:
- Try accessing our site using your browser's safe mode
- Verify that you are accessing the site via a desktop/laptop computer, rather than a smartphone or tablet
- Clear your browser's cache and cookies
- Disable any add-ons or extensions
- Ensure Java has been updated to the latest version, available here: https://java.com/en/download/
We've also found that most issues are related to the web browser being used, we recommend the latest version of the following browsers:
- Google Chrome
- Mozilla Firefox
- Apple Safari
If you are still experiencing issues after verifying the above, please use the "Submit a Request" button above to send an email to our Problem Solving team.