Order Status Explanations

Pending - The order has been placed but not yet pushed to the warehouse. At this stage we can still make changes to and/or cancel the order.

Backordered - One or more items in the order are backordered. Available items will ship out now while the backordered items will ship when they become available again.

Warehouse - The order has been pushed to the warehouse to be prepped for shipment and cannot be canceled or changed at this time.

Shipped - The order has shipped.  A shipment tracking email should have been emailed to the email address we have on file for your order.

Review - One or more of the items in your order became backordered after being pushed to the warehouse.  If you need to check on the status of an order in review, please submit a request with your name and order number included using the "Submit a Request" link above. 

Have more questions? Submit a request