We have a really simple process that makes it super easy to exchange your ring (US orders, only) for the proper size. Click here to enter our exchanges portal. You have 15 days from your date of purchase to exchange a ring out for another size. Follow the easy steps below to exchange your ring(s):
1. Once on our exchange portal, you just need to enter in your order number and shipping zip code:
2. From there, you will be able to select the ring (or rings) that you want to exchange*:
*Items not eligible for an exchange will be grayed out and will be unable to be selected
3. We require you to select a reason code for your exchange. You can select from one of three options:
- Item didn't fit: The item you ordered was not the correct size
- Item was damaged: The item you ordered was damaged upon delivery.
- I received the wrong item: Mistakes can happen and we want to fix it! Select the item you should have received and we will make sure to get that sent out to you!
4. Once a reason is selected, you will be able to pick a new size.
5. Once fully completed, you will be prompted to download or be emailed a pre-paid shipping label to send back your item(s). Please ensure to send us the item(s) within 15 days of creating the exchange or we will be unable to process the exchange.
That is it!
Please note: Your exchange will be processed within 1-3 business days after your package is received by our warehouse. Your new shipment will send out immediately after your exchange is processed and you will be notified via email of the new product shipping out.
Should you have any additional questions or issues processing your exchange, please reach out to our Customer Advocacy Team or select “Submit a Request” below.