We have a really simple process that makes it super easy to exchange your ring (US orders, only) for the proper size. Click here to enter our exchanges portal. You have 15 days from your date of purchase to exchange a ring out for another size. Your items must be returned in their original packaging and damage-free.
Follow the easy steps below to exchange your ring(s):
1. Once on our exchange portal, you just need to enter in your order number and shipping zip code:
2. From there, you will be able to select the ring (or rings) that you want to exchange*:
*Items not eligible for an exchange will be grayed out and will be unable to be selected
3. We require you to select a reason code for your exchange. You can select from one of three options:
- Item didn't fit: The item you ordered was not the correct size
- Item was damaged: The item you ordered was damaged upon delivery.
- I received the wrong item: Mistakes can happen and we want to fix it! Select the item you should have received and we will make sure to get that sent out to you!
4. Once a reason is selected, you will be able to pick a new size.
5. Once fully completed, you will be prompted to download or be emailed a pre-paid shipping label to send back your item(s). Please ensure to send us the item(s) within 15 days of creating the exchange or we will be unable to process the exchange.
That is it!
- Your exchange will be processed within 1-3 business days after your package is received by our warehouse. Once the exchange has been completed on our end, we’ll send out your new product ASAP and email you the order confirmation. Shipping will take the usual 3-5 business days from when your package leaves our warehouse.
- Should the products original packaging be ripped, torn, unable to be reused or is missing, your item will not be eligible for an exchange.
If you have any additional questions or issues processing your exchange, please reach out to our Customer Advocacy Team or select “Submit a Request” below.