There could be a few reasons that your coupon code is not working. Below, we break down the possible issues and how to resolve them:
1. Coupon code is restricted on certain items:
- Jewelry Club
- Bracelet Club
- Mystery Items (Bracelet and Ring)
- Custom Bracelets
- Baby Loss Awareness Bracelet
Resolution: Remove these items from your cart to apply the discount code to your other items.
2. Trying to use multiple discount codes
- We do not allow multiple coupon codes to be used on our items. Please read here for more information
Resolution: Use the higher discount code on your order
3. Your items are marked as Sale
- Items marked as sale are not eligible for an additional discount to be used on top of their existing discount
Resolution: Remove the discount code or the sale item(s) from your cart
Should you have any additional questions or concerns, please feel free to reach out to our Customer Advocacy Team!